The Dashboard comprises web-pages that are displayed within panels in the WorkSpace. Their content is determined by the context in which a user is operating, the user's role and by specific events or actions.

Through extensive deployment of dashboard part technology, the Dashboard may be configured to display key information to the user in the context of the task they are performing. For example, the Dashboard could automatically show the last three sales orders, contact notes and specific promotions available when the operator selects a customer record. This means that the information people need to perform their roles effectively is always readily available.

The OneOffice 3000 Dashboard may be configured to display information in the following configurations:

A Role-Based Dashboard pane provides a "home" page that is displayed when the user connects to OneOffice 3000. This may be used to display summary information relating to the user or the user's role. It may additionally provide links to commonly used functions or even embed aspects of some external applications within the page. This content may be customised at user or role-based levels to show a home page relevant to each individual user.

A Context-Sensitive Dashboard pane provides additional information and processing options relating to the task that the user is performing. As the user navigates through OneOffice 3000 programs selecting different customers, suppliers, products and so on, the Context-Sensitive Dashboard pane is automatically updated to show information relating to the current activity. This content may be customised at user or role-based levels to show information relevant to each user.

Each page of information supplied by the Dashboard is assembled from a library of dashboard parts, each of which displays information relating to a specific aspect of the current context. Security settings on dashboard parts prevent them from being viewed by unauthorised users.

role-based dashboard
The purpose of the Role-Based Dashboard is to provide an initial view of information to the individual user. For example, a sales representative may be presented with a summary view of activity within the customers for which they are responsible, e-mail links to the contacts for a selected customer together with a summary of outstanding quotations.

The information displayed here either relates to the role that the user fulfils, or may be customised on an individual user basis.

In addition to displaying information from OneOffice 3000, folders from Outlook may also be presented within the Role-Based Dashboard. This may be used to show an e-mail inbox, task list or calendar for example.

The content within the Role-Based Dashboard may be active; for example, one dashboard part showing a list of customer accounts and another showing a contact list for the currently selected account. This provides a great deal of flexibility in navigating through summary information and drilling down for further details.

When viewing summary information through the Role-Based Dashboard, a user will typically wish to carry out some tasks in respect of a customer, contact, product or other item they have selected. Having selected an appropriate record, the user may execute a specific back office function utilising all currently available information; for example, they may wish to place a new order for a customer, amend an existing quotation or send an e-mail to a contact

context-sensitive dashboard
The purpose of the Context-Sensitive Dashboard is to display additional information relating to the activity currently being carried out within OneOffice 3000. For example, a credit-controller may wish to always have an up-to-date view of all customers over their credit limit together with payment history for the customer they are dealing with.

The information displayed here is determined by both the role that the user fulfils and the context in which they are operating within the OneOffice 3000 application at the time. So, for example, the user may wish to see credit related information when a specific customer is selected but only summary purchasing statistics and notes when a specific vendor is selected. The Context-Sensitive Dashboard may also be customised on an individual user basis.

All of the options that are available in the Role-Based Dashboard may be used in a Context-Sensitive Dashboard; linking dashboard parts together as selections change, launching OneOffice 3000 programs and opening new Dashboard pages in the main WorkSpace area.

intranet integration
In addition to containing information from the OneOffice 3000 Dashboard, the OneOffice 3000 WorkSpace can host any Intranet or Internet site, giving a user a single interface to all internal systems and external sources of information.

In addition, OneOffice 3000 Dashboard technology can deliver rich, real-time content directly into corporate Intranets.

Links to OneOffice 3000 programs and information from the OneOffice 3000 system may be seamlessly incorporated with other web based applications.

Using web services, external, web based applications can be closely integrated with OneOffice 3000. For example, a subscriber to a third party credit rating service may choose to link a summary of credit alerts into a dashboard which then directs the user to the full information available within the browser window.

summary
The outstanding flexibility of OneOffice 3000 Dashboards puts you in the driving seat. Information which is important to each user, in every role, can be delivered in real-time to aid better decision making and reduce mistakes.

Significantly, the ability to present relevant data in context with the transaction being processed by the user in OneOffice 3000 can greatly improve productivity, reduce training needs and enhance users' satisfaction with the way their own roles are supported by the system. As your business changes over time existing Dashboards can be modified and new ones added.

In conclusion, OneOffice 3000 Dashboard delivers the right information to the right people at the right time, including:

• Information which is customised to the role of each user
• Information which is relevant in the context of any transaction or customer/supplier interaction
• Information which helps users decide how to respond to Alerts and Tasks
• Information which helps users to easily navigate through your business processes
• Information which means greater efficiency and profitability.